About Us

The voice of your customers as a strategic lever

With more than ten years of international experience in the field of customer experience, our team stands out for its cross-functional expertise in a wide range of sectors.

We design innovative solutions with a strong focus on continuous improvement, working closely with the customer at every stage of the project, from design to constant monitoring of results, always guaranteeing transparency and reliability.

Our mission is to turn your customers' voice into a competitive advantage. We provide advanced tools to understand and anticipate their needs, converting data into concrete actions that optimise the entire customer journey.

Team

The CX live now team

Lorella

Client Success Manager

Ensures client satisfaction and success by providing personalised support and effective strategies to maximise results.

Anna

Digital Marketing & Social Media

Manages and optimises the company's digital presence, creating social campaigns with creativity and strategy.

Luca

IT

Manages and optimises technological infrastructures, ensuring the optimal functioning of IT systems.

Francesco

Finance

Responsible for financial management, he deals with planning, analysis and control.

AIDA

Artificial Intelligence Data Analyst

Leverages AI technologies to analyse complex data and transform them into strategic insights, valuable for your business.

Security

Data protection and GDPR compliance

Data protection is a top priority for us. We are fully GDPR compliant and take strict measures to ensure that all information collected through the CX live now platform complies with European privacy regulations.

We provide advanced tools that allow our users to manage their data securely. We constantly monitor our systems to keep them up-to-date and compliant with the latest regulations, ensuring transparency and reliability at every stage of data management.

We use Transport Layer Security (TLS) encryption (also known as HTTPS) for transmitted data. Access to the platform is via username and password.

Our services are hosted in reliable data centres that are independently audited and ISO/IEC 27001:2013 and ISO 9001:2015 certified.

The servers we use are protected by high-level firewall systems that are regularly scanned to identify and correct any vulnerabilities. Penetration tests are performed on an ongoing basis.

Business Continuity, Incident Response and Disaster Recovery systems are in place to ensure the highest security standards.

We manage the protection of our systems and applications with a proactive attitude. We draw on the latest industry guidelines and take into account customer suggestions to improve the robustness of our systems.

Throughout the entire software development cycle, our developers adopt established standards to ensure maximum security.

Our customers' data - and their security - are of the utmost importance to us, which is why we offer our customers full control over their data.

We also provide fully configurable settings, including granular role-based access via username and password, thus ensuring profile segregation.

Partnership

Why partner with CX live now

Holistic understanding of customers

Give your customers a comprehensive view of areas for improvement through structured and unstructured data. You can help them develop KPIs focused on their needs, accurately identifying the factors that influence their customers' loyalty and satisfaction.

Dedicated training and support

We provide continuous training to ensure you make the best use of our platform. You will have access to a team of experts ready to support you at every stage of the process, from design to implementation.

Feedback for your business

Use our platform to collect feedback from within your company and from B2B customers, accessing customised reports and in-depth analysis. This data will help you make strategic decisions and continuously improve your offering.

Automate insights

Minimise manual work with our technology that automates data analysis. Your customers will receive real-time reports with useful, actionable insights to improve their customer experience without time-consuming manual analysis.

Added value for your customers

Include in your portfolio an advanced Voice of the Customer platform that improves feedback management. This will allow you to expand the services you offer your customers, improving their loyalty and maximising the results of their communication campaigns.